Scammers continue to target utility customers across the country. Typically, they pose as utility “collection” employees and threaten to disconnect electricity service unless a payment is made immediately using a prepaid cash card. We don't want you to fall victim to it. Follow these tips to avoid being scammed.
Demands immediate payment or your electric service will be turned off.
SCE will never call to demand immediate payment with the threat of service disconnection.
Tells you to buy a prepaid cash card.
SCE does not accept prepaid cash cards for bill payments.
Says they are from SCE’s disconnection department.
SCE does not have a disconnection department.
Offers to collect money in person.
An SCE employee will never ask for cash in person.
Calls you on a weekend or holiday.
SCE does not conduct credit transactions on weekends or holidays.
If you suspect fraudulent activity, hang up and report it to local police and SCE at 1-800-655-4555. Be vigilant in verifying the identity of the caller — ask for their name, department and business phone number. Never reveal personal information to anyone, including your credit card or PIN number.
Find more ways to stay safe and protect yourself against scams: on.sce.com/ScamAlert.